Privacy Policy

1. Information We Collect

When you use Dispatch-Direct, we may collect:

• Account details (name, email, and login information)
• Contractor contact data (phone numbers and optional names you provide)
• SMS message content and related metadata (date/time, message SID, delivery status)
• Usage and diagnostic data to monitor reliability and improve service quality

2. How We Use Information

We use collected information only to operate Dispatch, route and deliver SMS communications, provide support, maintain security, and improve platform performance.

3. SMS program, mobile numbers, and Twilio

Dispatch-Direct uses Twilio to send and receive SMS for operational project communication between project managers and contractors (for example updates, scheduling, and job-site coordination). Message frequency varies with project activity (often on the order of a few messages per week; higher during active work). Message and data rates may apply according to your mobile carrier plan.

Mobile phone numbers collected for this SMS program are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell personal information. SMS opt-in data and consent are used only to operate this messaging program and related support.

Contractors may opt in to recurring SMS at our public opt-in page: https://www.dispatch-direct.com/contractors/opt-in. You can opt out of program messages by replying STOP where supported.

Information is shared only with service providers necessary to operate Dispatch-Direct (for example, SMS delivery infrastructure), subject to confidentiality and data protection obligations.

4. Data Retention and Security

We retain data only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. We apply reasonable administrative, technical, and organizational safeguards to protect data.

5. Your Choices and Rights

You may request updates or deletion of your account information, subject to legal and operational requirements. You may also opt out of SMS messages by replying STOP to applicable program messages. Reply HELP for assistance where supported.

6. Contact Us

For privacy questions, contact us at [email protected] or call/text +13149073385.